Frequently Asked Questions
FAQ
Unfortunately, as for now we ship only within the US.
Expected Domestic delivery within 1-4 business days of order.
The prices here at XIOS are low for one simple reason, XIOS believes in offering fair pricing for quality other companies will charge 3 to 4 times more. We consider pricing to be a moral issue that should be handled with an emphasis on what is mutually beneficial for the customer and the business, not just the business.
XIOS employs a fully vertical business model, we deal directly with manufacturers cutting out the middleman so that we can reduce our prices even further than other retail brands. The money we save goes back to the consumer's pocket while maintaining high quality production.
Of course you are able to do that within first 2 hours of order placement.
The XIOS family continues to grow and currently employs over 200 people.
XIOS has been in business for over 30 years, and in that time we have built up relationships with multiple international sources of manufacture. International shipping of products en masse can be a risky and hazardous endeavor, it all comes down to trust and credibility. XIOS has an impeccable reputation of integrity, always being transparent with our business partners about quantities, quality control, expectations and payment. Developing the personal relationships with other businesses that we have is what allows us to work with trusted manufacturers cementing long lasting partnerships.
All orders ship from NJ.
The online store is a new endeavor for the company and so the infrastructure with the offline stores are not yet in the same system. Unfortunately at this time returns are only available for online purchases on the online store.
Many businesses employ this strategy where, by raising the prices of their products, they imply an inherent high level of value despite no change in quality or even a drop in quality. It is a classic method of boosting margins and increasing revenue.
XIOS, however, has decided to take a different approach with complete transparency in our pricing. We are committed to educating the public about the quality they deserve and can afford at an accurate price that is inclusive and easy on the wallet.