Shipping Policy
We ship orders within the United States via UPS and aim to deliver your purchase safely and on time.
Rates & Free Shipping
- Buyer pays Shipping & Handling unless your cart qualifies for a free-shipping promotion (thresholds vary and are applied automatically at checkout).
- Shipping & Handling fees are non-refundable.
Carrier
All orders are delivered exclusively by UPS using the best available ground service for your location.
Order Processing
- Orders enter our queue the next business day if placed after business hours, on weekends, or U.S. holidays.
- Processing time: 2–5 business days before the package leaves our warehouse.
During major sales or peak seasons, processing may exceed the 5-day window. Thanks for your patience!
Estimated Transit Times
Once shipped, UPS Ground typically delivers within 5–7 business days. Remote areas or high-volume periods may require additional time.
Special Delivery Instructions
If you need to leave gate codes or other details for UPS, add them in the “Note / Message” box during checkout. Instructions submitted later by phone or email cannot be honored.
Tracking Your Order
- A tracking link is emailed automatically when your package is scanned by UPS.
- You can also view tracking anytime by logging in to your XIOS America account.
- If you do not see movement or delivery within 10 days of shipment, please contact us.
Loss or Damage in Transit
Risk of loss transfers to UPS when the package leaves our facility. If your shipment is lost or arrives damaged:
- Email help@xiosamerica.com with your order number and photos (if damaged).
- We’ll file a claim with UPS. Once confirmed, we’ll refund or reship your item(s).
Stay in the Loop
Join our newsletter or follow us on Facebook for flash-sale alerts, shipping perks, and exclusive promotions.
Questions?
Email help@xiosamerica.com. Our support team answers Monday–Friday and typically replies within one business day.