Returns & Exchanges Policy

Returns

Eligibility

• Items must be returned within 14 days of the purchase date.
• Items must be unused, unworn, unwashed, and in the same condition received.
• Original packaging and all tags must be intact.

Non-returnable items (Final Sale)

• Gift cards
• All clearance section merchandise

Please note: Online purchases cannot be returned or exchanged in physical stores. 

How to start a return

1. Email help@xiosamerica.com with your order number, the item(s) you’re returning, and reason for return.
2. We’ll reply with a RMA number and a pre-paid U.S. return shipping label.
3. Pack the item(s), include the RMA and original receipt, and drop the package with the carrier indicated on the label.

Original shipping fees are non-refundable.

Refunds

Once we receive and inspect your return, we’ll email you a confirmation. Approved returns are refunded to the original payment method. Please allow 5–10 business days for the credit to appear, depending on your bank or card issuer.

Exchanges

We don’t hold inventory for exchanges. If you need a different size or style:

1. Follow the return steps above.
2. Place a new order at any time for the item you want (standard shipping charges apply).

Sale / clearance items are Final Sale and cannot be exchanged.

Damaged or Defective Items

If your order arrives damaged or defective, contact us within 7 days of delivery. Include your order number, a description of the issue, and clear photos if possible. We’ll arrange a replacement or refund.

Need Help?

Our U.S.-based customer care team is ready Monday–Friday. Email help@xiosamerica.com and we’ll get back to you within one business day.