Our Commitment
At XIOS America, we strive to provide our customers with the highest quality products and a seamless shopping experience. If you are not completely satisfied with your purchase, we are here to help.
Returns
Eligibility:
- Items must be returned within 14 days from the date of purchase.
- Items must be unused, unworn, and in the same condition that you received them.
- Items must be in the original packaging with all tags attached.
Non-returnable items:
- Gift cards
- Sale or clearance items
Online Purchases:
- Items purchased online cannot be returned or exchanged at any of our physical store locations. All online returns and exchanges must be processed through our website as outlined below.
Process
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Initiate a Return:
- Contact our customer service team at help@xiosamerica.com to initiate a return.
- Provide your order number, item(s) you wish to return, and the reason for return.
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Return Authorization:
- Our team will provide you with a Return Merchandise Authorization (RMA) number and detailed return instructions.
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Packaging and Shipping:
- Carefully pack the item(s) in the original packaging.
- Include the original receipt or proof of purchase and the RMA number inside the package.
- Ship the package to the address provided by our customer service team.
Shipping Costs:
- You will be responsible for paying the shipping costs for returning your item(s).
- Shipping costs are non-refundable.
Refunds
Processing:
- Once we receive your returned item(s), our team will inspect them.
- If the return is approved, we will initiate a refund to your original method of payment.
Timing:
- Please allow 5-10 business days for the refund to reflect in your account, depending on your card issuer's policies.
Exchanges
Eligibility:
- Exchanges are subject to item availability.
- Items must meet the same eligibility criteria as returns.
Process:
- Follow the return process above to return your item(s).
- Place a new order for the desired item(s) on our website.
Damaged or Defective Items
Reporting:
- If you receive a damaged or defective item, contact our customer service team within 7 days of receipt.
- Provide your order number, a description of the issue, and, if possible, photos of the damage or defect.
Resolution:
- Our team will review the issue and offer a resolution, which may include a replacement, repair, or refund.
Contact Us
If you have any questions or need assistance with your return, please contact our customer service team:
- Email: help@xiosamerica.com