Returns & Exchanges Policy

Returns

Eligibility

• Items must be returned within 14 days of the purchase date.
• Items must be unused, unworn, unwashed, and in the same condition received.
• All tags must be intact.

Non-returnable Final Sale items

• Gift cards
• All clearance section merchandise

Please note: Online purchases cannot be returned or exchanged in physical stores. 

How to start a return

1. Email help@xiosamerica.com with your order number, the item(s) you’re returning, and reason for return.
2. Once you get a return label, pack the item(s) and drop the package with the carrier indicated on the label.

Refunds

Once we receive and inspect your return, we’ll email you a confirmation. Approved returns are refunded to the original payment method. Please allow 5–10 business days for the credit to appear, depending on your bank or card issuer.

Original shipping fees are non-refundable.

Exchanges

We don’t hold inventory for exchanges. If you need a different size or style:

1. Follow the return steps above.
2. Place a new order at any time for the item you want (standard shipping charges apply).

Final Sale items cannot be exchanged.

Damaged or Defective Items

If your order arrives damaged or defective, contact us within 7 days of delivery. Include your order number, a description of the issue, and clear photos if possible. We’ll arrange a replacement or refund.

Need Help?

Our U.S.-based customer care team is ready Monday–Friday. help@xiosamerica.com