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Returns & Exchanges

Our Commitment

At XIOS America, we strive to provide our customers with the highest quality products and a seamless shopping experience. If you are not completely satisfied with your purchase, we are here to help.

Returns

Eligibility:

  • Items must be returned within 14 days from the date of purchase.
  • Items must be unused, unworn, and in the same condition that you received them.
  • Items must be in the original packaging with all tags attached.

Non-returnable items:

  • Gift cards
  • Sale or clearance items

Online Purchases:

  • Items purchased online cannot be returned or exchanged at any of our physical store locations. All online returns and exchanges must be processed through our website as outlined below.

Process

  1. Initiate a Return:

    • Contact our customer service team at help@xiosamerica.com to initiate a return.
    • Provide your order number, item(s) you wish to return, and the reason for return.

  2. Return Authorization:

    • Our team will provide you with a Return Merchandise Authorization (RMA) number and detailed return instructions.

  3. Packaging and Shipping:

    • Carefully pack the item(s) in the original packaging.
    • Include the original receipt or proof of purchase and the RMA number inside the package.
    • Ship the package to the address provided by our customer service team.

Shipping Costs:

  • You will be responsible for paying the shipping costs for returning your item(s).
  • Shipping costs are non-refundable.

Refunds

Processing:

  • Once we receive your returned item(s), our team will inspect them.
  • If the return is approved, we will initiate a refund to your original method of payment.

Timing:

  • Please allow 5-10 business days for the refund to reflect in your account, depending on your card issuer's policies.

Exchanges

Eligibility:

  • Exchanges are subject to item availability.
  • Items must meet the same eligibility criteria as returns.

Process:

  • Follow the return process above to return your item(s).
  • Place a new order for the desired item(s) on our website.

Damaged or Defective Items

Reporting:

  • If you receive a damaged or defective item, contact our customer service team within 7 days of receipt.
  • Provide your order number, a description of the issue, and, if possible, photos of the damage or defect.

Resolution:

  • Our team will review the issue and offer a resolution, which may include a replacement, repair, or refund.

Contact Us

If you have any questions or need assistance with your return, please contact our customer service team: